Terms of service
Overview
Welcome to Printline Group. The terms “we”, “us”, and “our” refer to Printline Group, a trading name of Green Light Future LLC (“Printline Group”). Printline Group operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide custom apparel printing and embroidery services. Our store is powered by Shopify. By accessing, browsing, or using any part of the Services, you agree to be bound by these Terms. If you do not agree, you may not use the Services.
Section 1 – Access and Account
By using the Services, you represent that you are at least the age of majority in your jurisdiction and that all information you provide is accurate, current, and complete. You are responsible for maintaining the confidentiality of your account and for all activity under it.
Section 2 – Our Products
We make every effort to display product descriptions and images as accurately as possible. However, colors, placement, texture, and final appearance may vary due to screen settings, fabric types, printing methods, and embroidery processes. Because many of our products are custom-made, slight variations are normal and do not constitute defects. We do not guarantee that products will meet subjective expectations beyond what is shown in the approved digital proof.
Section 3 – Orders
Placing an order constitutes an offer to purchase. Printline Group reserves the right to accept or decline any order at its sole discretion. Once payment is processed and a digital proof is approved, the order enters production and becomes final. All purchases are subject to our Refund Policy.
Section 4 – Custom Products & Proof Approval
Most of our products are custom-produced. After checkout, customers submit artwork to sales@printlinegroup.com, and a digital proof is provided for review prior to production. By approving the proof, you confirm that the design, placement, colors, spelling, and sizing are correct and authorize production. Once a proof is approved, the order cannot be canceled, returned, or refunded, and Printline Group is not responsible for errors present in the approved proof.
Section 5 – Artwork Ownership & Intellectual Property
By submitting artwork, you represent that you own the artwork or have legal permission to use it and that it does not infringe any third-party rights. Printline Group does not verify trademark ownership and is not responsible for disputes arising from customer-provided artwork. You agree to indemnify and hold harmless Printline Group from any related claims.
Section 6 – Prices and Billing
Prices are subject to change without notice and do not include taxes or shipping unless stated. You agree to provide accurate billing and payment information and authorize us to charge your payment method for all purchases.
Section 7 – Shipping and Delivery
We ship within the United States; international shipping is available only by prior arrangement. Delivery times are estimates and not guaranteed. Risk of loss transfers to you once the order is handed to the carrier.
Section 8 – Returns & Defects
All products are custom-made or made to order, and all sales are final, except for items that arrive damaged, defective, incorrect, or that do not match the approved proof. Such issues must be reported within 30 days of delivery with photo documentation. Items must be in new condition. Customers are responsible for return shipping, and we do not charge a restocking fee. Please see our Refund Policy for full details.
Section 9 – Optional Tools & Third-Party Links
We may provide access to third-party tools or links, provided “as is”. Printline Group is not responsible for their content or functionality.
Section 10 – Privacy Policy
Your use of the Services is subject to our Privacy Policy.
Section 11 – Feedback
Any feedback, reviews, or suggestions submitted may be used by Printline Group for operational or promotional purposes without compensation.
Section 12 – Errors & Omissions
We reserve the right to correct errors, inaccuracies, or omissions and to cancel orders if information is inaccurate.
Section 13 – Prohibited Uses
You may not use the Services for unlawful purposes, to infringe intellectual property rights, submit false information, or disrupt the operation of the Services.
Section 14 – Termination
We may terminate access to the Services at any time. Obligations incurred prior to termination remain enforceable.
Section 15 – Disclaimer of Warranties
All Services and products are provided “as is” and “as available” without warranties of any kind, express or implied.
Section 16 – Limitation of Liability
To the fullest extent permitted by law, Printline Group shall not be liable for indirect, incidental, or consequential damages arising from the use of the Services or products.
Section 17 – Indemnification
You agree to indemnify and hold harmless Printline Group from any claims arising from your use of the Services or submitted artwork.
Section 18 – Governing Law
These Terms are governed by the laws of the State of California, United States.
Section 19 – Changes to Terms
We reserve the right to update these Terms at any time. Continued use of the Services constitutes acceptance of any changes.
Section 20 – Contact Information
Printline Group (a trading name of Green Light Future LLC)
📧 sales@printlinegroup.com
📍 206 Sash, Irvine, CA 92618, United States
📞 +1 (949) 870-6304