Returns & Exchanges
Returns & Exchanges Policy
This policy applies to all orders placed through our website. All of our products are custom-made or made to order. Because each item is produced specifically for you, all sales are final, except for items that arrive damaged, defective, or incorrect, as described below.
Returns for Damaged, Defective, or Incorrect Items
We accept returns for defective products only — items that arrive damaged, have a manufacturing defect, were produced incorrectly, or do not match your approved proof. Please contact us within 30 days of delivery and provide:
- Order number
- Photos showing the issue
- A brief description of the problem
Items must be returned in new condition (unused, unworn, and undamaged) with original packaging. If approved, we will reprint, replace, or refund the item.
Return Shipping & Fees
Customers are responsible for downloading and printing the return label, as well as covering the return shipping costs.
We do not charge any restocking fee ($0 restocking fee).
Non-Returnable Items
Because our products are custom or made to order, we do not accept returns or exchanges for change-of-mind, incorrect size selection, or buyer’s remorse. The following are non-returnable: custom or personalized items (unless damaged, defective, or incorrect), sale items, and gift cards.
Refunds
Approved refunds are issued to the original payment method after the returned item is received and inspected. Refund processing time is 7 business days. Actual posting times may vary depending on your bank or card provider.
Return Process
- Contact our support team by email with your order number and photos
- Wait for confirmation and return instructions
- Ship the item back if approved
- Your refund or replacement is processed after inspection
Returns sent without prior approval may not be accepted.
Contact Information
📧 sales@printlinegroup.com
📞 +1 (949) 870-6304
📍 206 Sash, Irvine, CA 92618, United States
Printline Group is a trading name of Green Light Future LLC.