Shipping policy
Processing Time
All orders are custom-made and produced after artwork approval. Production typically begins after digital proof approval and takes 3–7 business days, depending on the product type, order size, and production schedule. Large or bulk orders may require additional production time. You will receive a confirmation email once your order enters production and a tracking number once it ships.
Shipping Destinations
We currently ship within the United States. International shipping may be available by prior arrangement for select products — please contact us at sales@printlinegroup.com before placing an international order.
Shipping Time
Domestic (USA): 3–7 business days after the order ships. Shipping times are estimates only and are not guaranteed.
Shipping Carriers
We ship using trusted carriers such as UPS, USPS, and FedEx, depending on order size and destination. Carrier selection is determined at our discretion unless otherwise specified at checkout.
Shipping Rates
Shipping costs are based on your order total and destination and are calculated and displayed at checkout before payment. All shipping fees are non-refundable.
Delays & Carrier Issues
Printline Group is not responsible for shipping delays caused by carriers, weather conditions, customs clearance, incorrect or incomplete shipping information provided by the customer, or events outside our control. Once an order is handed over to the carrier, risk of loss transfers to the customer.
Incorrect Address / Undeliverable Packages
Please ensure your shipping address is accurate at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an incorrect address, additional shipping charges may apply to resend the order.
Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact us within 7 days of delivery at sales@printlinegroup.com with your order number and photos of the damage (if applicable). We will work with the carrier to resolve the issue.
Questions?
If you have any questions about shipping, delivery times, or tracking, please contact us at sales@printlinegroup.com.
Printline Group is a trading name of Green Light Future LLC. Address: 206 Sash, Irvine, CA 92618, United States.